Exception Management & Alerting
Immediate alerting via SMS, Email or on-screen when off-plan events happen
Multiple Alert Types, Configurable Alert Escalation and Acknowledgement Platform
It's important for the right people to be alerted in the right way when an off-plan event happens.
Easily Configurable Alerts
fleetVision has a variety of alert types that are generated from both the 'planned vs. actuals' and the telematics integration.
Planned versus actual alerts may include alerts that are generated when a vehicle goes off-route or when a driver makes an unplanned stop or spends too long at a planned stop. fleetVision has over 20 available 'planned vs. actual' alerts that are completely configurable. fleetVision, through the integration with the telematics provider, also alerts when the alarm or the panic button is activated, when there is over-speeding, over-revving, harsh braking, and more. If there is IoT information like temperature or fuel information, alerts can be generated when, for example, a temperature-controlled vehicle's temperature is out of the acceptable range or when the fuel is lower than a pre-configured acceptable level.
Rich Alert Notification Functionality
In fleetVision, alerts can be quickly setup and configured for your business. Have alerts sent as part of the normal on-screen workflow, as a pop-up on the screen, as an email or an SMS. Easily setup how alerts are escalated and to whom.
It's also important for customers to be made aware of ETA's for deliveries. It's super-simple to setup these alerts for customers. You can even create logins for customers so that they can have their own airport-style arrival and departure dashboard with built-in alerting around lateness.
fleetVision also allows you to examine and accept off-route legs and unplanned stops that you've previously been alerted about to see if they will be acceptable in the future in order to minimize over-alerting.
Configurable Alert Acknowledgement
fleetVision makes it super easy for your team to examine and acknowledge alerts in a timely fashion. You can quickly configure reason lists for each alert type so that the acknowledgement is quicker and more accurate. In addition, in fleetVision, you can acknowledge alerts from multiple screens and interface types.